Wisbech Flowers in Wisbech, England

Reviews about Wisbech Flowers

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  2018-02-09, by L MORGAN
  DO NOT USE THIS COMPANY!!!!!! ABSOLUTE SHAMBLES! 0 customer service 0 delivery of service 0 effort to try and rectify the situation I placed an order via telephone on Friday May 29th just before mid day and was told the flowers would be delivered on Saturday morning. It was imperative that the flowers were delivered on this day as a member of my staff and her 3 year old daughter had been involved in a near fatal car accident on the Marlow bypass on the Wednesday and are both injured and distressed. As I had not heard anything from my colleague regarding the flowers I decided to ask her if she had received them and if they were nice, but she informed me that there was no delivery to her address at all. When I called the company on the Monday morning at 8:45am for answers, I was told that I couldn't be helped until 10 am and was given no apology or empathy for my situation. It was just a very blunt, cold and matter of fact response. I then called two more times looking for answers and was eventually contacted at 3:45pm and a message was passed from person to person explaining that they have no recollection of my order and that I would now need to provide proof of purchase. 2 months later after sending through the proof of purchase I have had NO REFUND AND NO FLOWERS!! My bank has now had to claim the money back on my behalf! Please do not use this company, you will regret it!
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  2018-01-23, by Jewels Lennox
  I ordered flowers, then I called within minutes to confirm Lillian Rose Flowers were in receipt of my order, I urgently needed flowers to be delivered on 10th February. They confirmed that my flowers would definitely be delivered. 5 hours later I receive a call from Lillian Rose Flowers to tell me they can't deliver my flowers and that they will do it the next day, their computers are not working properly. After several calls and 9 days later I'm still trying to get my money back! This company conduct themselves in such an awful way, will NEVER use them again! Looks like I will now have to call my bank to get my money back!